Rochester Reservations

Business Hours

  • Our Business hours are 7:00am-7:00pm; On the listed below major holidays, we are open split hours: 7:00-10:00 am & 4:00-7:00 pm. We are closed in the middle of the day to allow our staff to spend time with family & friends. Overnight Camp Check-Out is required by 10:00am on major holidays. Day Camp is unavailable. 
    • Reservations are considered to start upon the start of business for the reservation Check In date. 
    • All voicemail & e-mail cancellation notices must be submitted within the same time frame as the policies below. 
    • All reservations/modifications sent in after business hours, will be considered sent in the next day.
  • We offer Day Camp every day except for 8 major holidays. Major holidays are: New Year's Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving & Christmas Eve & Day.
  • See Boarding Information & Policies for information pertaining to Holidays. 
  • All pricing & policies are subject to change without notice.

BOARDING INFORMATION & POLICIES

  • Reservations are required for Overnight Camping. 
    • Vaccinations must be updated by you, via the client portal.
    • Request reservations on-line via the website https://my.campbowwow.com/welcome or the App. You will receive an email receipt of deposit payment, a confirmation email with the required Check In paperwork attached & an auto-confirmation email from our software. 
      • We recommend you add our email address to your “safe senders” to ensure these emails do not go into your junk/spam folder.
      • We do have automatic e-mail vaccination & reservation reminders, but we are not responsible for making sure your system receives them or that you read them.
    • A single night deposit is required for Overnight Camp which is considered “Non-Holiday Boarding”. 
      • We will charge the last card used unless instructed otherwise. If you wish to use another card or have not used a card at Camp recently, please call Camp at 585-613-9247.
      • Non-Holiday Boarding date adjustments & cancellations are required 48 hours prior to check in start date. 
      • If you do not cancel/adjust within the required time frame, you forfeit your deposit.
      • Deposits are only refundable if you give the required notice for cancellation. We will offer you the option of a refund to account credit, or a refund to the original credit card the deposit was placed with. 
    • A two-night deposit & 2 night minimum is required for Holiday Overnight Camp.
      • We will charge the last card used unless instructed otherwise. If you wish to use another card or have not used a card at Camp recently, please call Camp at 585-613-9247.
      • Holiday Boarding date adjustments & cancellations are required 14 days (2 weeks) prior to check in start date. 
      • If you do not cancel/adjust within the required time frame, you forfeit your deposit.
        • We often have to turn away other reservation requests when we are fully booked; for this reason we lock in all dates 14 days in advance.  
      • Deposits are only refundable if you give the proper required notice for cancellation. We will offer you the option of a refund to account credit, or a refund to the original credit card the deposit was placed with. 
  • Safety & Camper happiness are our first priority & we know owners share these values. Most Campers are a LOT more comfortable if they are in Camp play yards at least twice before spending the night. We require the free interview day before an Overnight Camp visit. 
    • We strongly encourage 1-2 Day Camp visits prior to Overnight Camp, however it is not required. Owners may use their discounted visits from the 1st Day Special.  
    • If your dog has not been to Camp in over 6 months, we encourage doing at least 1 Day Camp visit prior to Overnight Camp.
    • We promise your Camper will be happier & less stressed once they acclimate to Camp & you will be more at ease knowing they are more comfortable. 
  • You must have a LOCAL Emergency/ICE contact (In-Case of Emergency) for each visit. See Emergency/ICE Contact policy.

BOARDING FAQS

  • Check-In paperwork is required at each visit to eliminate room for error with your specific contacts & requests. We email this in advance for convenience.
  • Check-In is required by 4:00 pm (3 hours prior to close).
    • If you are dropping off after 3:00pm, ensure dinner has been fed prior to drop off
    • We want to give Campers some time to play & get their Cabins & meals all set up for a great first night of their vacation! 
  • Bring your Camper’s food (& treats if desired) only the amount needed for the stay & a few extra meals just in case. 
    • Do not bring bowls, measuring cups, glass containers or rawhide.
    • You can pre-bag each meal if you prefer (DO NOT place medications or supplements in meals)
    • You can bring a container/bag of food that is not oversized & we can do the measuring.
  • Owners are required to provide a quick release collar & a nametag. 
    • We have collars & tags for sale at reasonable prices for customer convenience.
  • We have free cots & fleece blankets. You may bring a small dog bed (<2.5 by 3.5 foot), blanket or towel if you like. 
    • Please ensure that beds have no rips or tears in them, to allow laundering as needed, in a standard washer/dryer.
    • Oversized bedding will be sent home with you.
  • Toys & bones are accepted as long as they are greater than 2 inch in diameter. We reserve the right to remove any belonging if they pose a safety hazard.
  • Medications. Please bring meds in original bottles. DO NOT place medication in meals. We do not charge for dispensing meds. 
  • We do not accept rawhide, glass containers, bowls or measuring cups from home. If any item provided becomes unsafe during the visit, it will be removed.
  • The Holiday 2-night minimum & rates apply:
    • Easter weekend (Friday - Sunday nights)
    • Memorial Day weekend (Fri., Sat., Sun. & Mon. nights)
    • July 2-5
    • Thanksgiving (the night before Thanksgiving through the following Sunday morning)
    • Christmas dates 12/22-26
    • New Year’s dates 12/29-01/01
    • Major Holiday Hours: New Year's Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving & Christmas Eve & Day. We are open split hours: 7:00-10:00 am & 4:00- 7:00 pm. We are closed in the middle of the day to allow our staff to spend time with family & friends.
      • Check -Out on these major Holidays is required by 10:00am. If you need a later check out, you will need to book another night.
      • Day Camp is unavailable
    • The Holiday/summer-weekend rate (additional $5/night/dog) applies Friday & Saturday nights starting the Friday before Memorial Day & ending on Labor Day.
  • Same Family Cabin Share Dogs FAQS: Those of us that have multiple dogs agree, most Campers that live together are happiest when they share Cabins to rest. However, sharing a Cabin is different than sharing a home. 
    • We will not allow Cabin sharing if: 
      • There is any type of hostility between the dogs. This includes mealtime tension. 
      • The dogs do not continuously reside at the same address.
    • Some Campers eat different foods. When Campers eat in the same Cabin, we put the dogs in the Cabin & set correct food bowl in front of each. 
      • This is fine for many, but if the dogs have different diets they may switch bowls. Sudden changes in diet can attribute to bloat & loose stools. 
      • Some dogs eat at different rates. Sometimes we see one dog eat fast then go for the other’s bowl. This is a concern for us because overconsumption may lead to bloat (a VERY serious & life threatening condition) & loose stools & under-consumption isn’t good for the other dog.
  • If you think the dogs will switch bowls or they need to be fed separately you can opt for:
  • A Meal Time Companion charge of $5 will apply for each meal fed for the additional dog.
  • Separate Cabins for eating (the multiple dog boarding discount will not apply). 
  • Sudden changes in a dog’s food usually cause loose stools – dogs don’t complain, but this may be uncomfortable. Since we want dogs to feel good & have fun, we charge $2 per meal for house dry food meals & $3/can for house wet food.
  • We will do all we can to keep your dog safe & happy – please let us know if any special requests. 
  • If you would like guaranteed photos of your Camper, please take advantage of our 1 on 1 Enrichment Add-Ons which include pictures texted home.
  • All pricing & policies are subject to change without notice.

DAY CAMP INFORMATION & POLICIES

  • Day Camp reservations are preferred at least 24 hours in advance & vaccinations must be up to date.
    • If you have a set day(s), you would like recurring Day Camp each week, let our team know & we will add you to our recurrence list which is a guaranteed space each week; excluding major Holidays.  
    • If you are looking for last-minute accommodation with less than 24 hours’ notice, please call Camp to verify if we have space before coming in.
  • Day Camp cancellations are required 24 hours in advance of reservation Check In date. This is a full business day (7am-7pm) before your reservation is set to start. 
    • Without proper notice, the reservation will be forfeited from Day Camp package, or charged to the credit card on file. 
  • Camper(s) at Camp Bow Wow are required to wear a quick release collar (pinch to open) with a name tag at every visit.
    • We cannot allow martingale (pinch to open) collars as they have a tightening feature that can tighten around a Camper’s neck which is unsafe.
    • We have reasonably priced quick release collars for sale in the lobby. If your Camper checks in without the Camp approved collar, we will charge a collar & name tag to your account. 
  • All Campers must be on a topical or monthly oral flea/tick preventative. Flea collars are not allowed to be worn at Camp. 
    • Dogs mouth other dogs’ collars & we don't want dogs ingesting anything from a flea collar
    • Flea collars cannot be released quickly if a dog gets caught in another's flea collar. 
  • A high level of activity may increase the probability of bloat. For the safety of your Camper, we do not serve lunches or any meals to Day Campers, unless there is a medical reason to do so.
  • Safety is our top priority. If a dog is exhibiting an unwanted behavior that is drawing the attention of our Counselors away from the rest of the group, we use our “PAWS” process to aid. Rest breaks & length of time are always subject to change based on the needs of our staff & operations for the day. Our “PAWS” process = 1st break for unwanted behavior is around 15 mins, the 2nd break is around 30 mins & upon the 3rd break we will call home to discuss further.
    • There may be times you will need pick your dog up early. In the event you are unable to do so, you must have an emergency contact that can act in your place. If Campers are repeatedly receiving 3 paws breaks each visit, they may need to be re-evaluated to see if Camp is still the best fit for their needs.
  • If you would like guaranteed photos of your Camper, please take advantage of our 1 on 1 Enrichment Add-Ons which include pictures texted home.
  • All pricing & policies are subject to change without notice.

Day Camp Packages

  • Day Camp packages save parents money on each visit. 
  • Day Camp packages expire one year from purchase date. Any days not used will be forfeited.
  • Day Camp packages are non-refundable & cannot be transferred to another CBW location or other Customers.
  • All pricing & policies are subject to change without notice.

Reservation Policy:

  • Reservations are preferred at least 24 hours in advance & vaccinations must be up to date. 
    • If you are looking for last-minute accommodation with less than 24 hours’ notice, please call Camp to verify if we have space before coming in.
  • Overnight Camp reservations are on a first come first served basis & are only finalized with updated vaccinations & the required deposit. 
    • We encourage you to book your dates well in advance, especially during major holiday time.
  • Day Camp reservations are on a first come first served basis. 
  • If you have a set day(s), you would like recurring Day Camp each week, let our team know & we will add you to our recurrence list which is a guaranteed space each week; excluding major Holidays.  
  • All pricing & policies are subject to change without notice.

Grooming Policy:

  • All grooming must be orchestrated during Day or Overnight Camp reservations. At this time, we do not offer fur or hair trimming services. 
    • If a dog is uncomfortable with a service for any reason, we will not proceed. Please note we do not muzzle or restrain for grooming.
  • All pricing & policies are subject to change without notice.

Vaccination Policy:

  • We cannot approve reservations without updated vaccinations. All Campers must be up to date on the following vaccinations:
    • Bordetella (Canine Cough), Rabies & Distemper.
      • **Please note: We also encourage the Canine Influenza vaccination; it is however optional.
    • Spay/neuter is required at 7 months of age to attend Camp Bow Wow.
    • Dogs must be 16 weeks & up to date on all rounds of their vaccination boosters to attend Camp Bow Wow.
    • If it is a dog’s first time receiving the Bordetella (Canine Cough) vaccination, we require 14 days after the initial vaccine before the dog can attend Camp Bow Wow. 
  • You are responsible for updating your dog’s vaccination records through the client portal. 
    • We do have automatic e-mail vaccination & reservation reminders, but we are not responsible for making sure your system receives them or that you read them.
  • All pricing & policies are subject to change without notice.

Emergency Contacts/ICE Contacts Policy:

  • For all Overnight Camp visits, we require a local emergency contact on record. 
    • Your Emergency/ICE contact MUST BE LOCAL. They MUST BE able to take responsibility for the care of your Camper, in any & all emergent situations, such as, but not restricted to; picking Camper up from Camp, taking Camper to the vet & providing accommodations, in the event the Camper can no longer stay at Camp. 
    • It is our policy, that a dog with a suspected contagious illness, in need of veterinary care, or having behavioral issues that risk another Camper or our staff, must be picked up by your ICE. These events are rare but can occur & we will contact you to work on any issues we face, in partnership.
    • We understand that this may change stay to stay, for this reason we require you to complete Check-In paperwork that lists the ICE Contact that will be used each visit. 
  • Rochester’s Emergency Animal Hospital is no longer available 24/7, they have been turning away emergency services even during the daytime hours, & they have been directing people to drive to Buffalo or Cornell. It is critically important that you have a local emergency contact that is not traveling with you that we can work with during an emergency. 
  • Your Emergency Contact must be someone that is willing & capable of picking up your dog in an emergency or for any reason your dog cannot be at Camp. 
    • In the event we are not able to get ahold of you or an emergency contact, we will not be able to travel outside 5 miles from Camp to seek services unless it is under the direst of circumstances.
    • Any situation that appears non-life threatening will have to wait until a veterinary appointment in Rochester becomes available. 
    • We highly recommend that you speak to your personal veterinarian & discuss an emergency plan with them while you are away. If we must seek emergency services, you will be responsible for all fees in addition to the cost of the veterinary care & you will be responsible for arranging payment with the provider. Costs will include staff pay at double-time rates, mileage, worker’s compensation claims & any fees or costs that are incurred while seeking treatment.
  • All pricing & policies are subject to change without notice.

Payment Policy:

  • Payment is due at time of service. 
    • Package options are available that put pre-paid visits on your account.
    • A 10% fee will be added to unpaid balances after that date of check out & an additional 10% will be added every 30 days thereafter.
  • We accept Cash, Check, Visa, Master Card, American Express, Discover & Apple Pay. 
    • A charge of $25 applies to any returned checks
  • Payment can be taken in person, or over the phone with the option to store your credit card on file. 
  • To book Overnight Camp visits, you must have a credit card stored on file.
  • All pricing & policies are subject to change without notice.

Refund Policy:

  • Boarding Deposits are only refundable if you give the proper required notice for cancellation. 
  • In the event of a cancellation with proper notice, we will offer you the option of a refund to account credit, or a refund to the original credit card the deposit was placed with.
  • Packages & other services purchased, expire one year from purchase date. Any services not used will be forfeited.
  • Packages are non-refundable & cannot be transferred to another CBW location or other Customers.
  • All pricing & policies are subject to change without notice.

Right to Refuse Service:

  • We reserve the right to refuse service for any & all reasons. 
    • In particular, we cannot accept Campers that we suspect or are known to have contagious illnesses for the safety of all our Campers.
    • Additionally, any form of disrespect, such as, but not limited to: swearing or yelling at our team will not be tolerated.  
  • All pricing & policies are subject to change without notice.
See What All the Bark's About
Help A Dog In Need
  • Take a Tour Sniff Around
  • Help a Dog in Need When the going gets ruff, the Bow Wow Buddies Foundation helps support the health and happiness of our four-legged friends to keep them in their forever homes. Lend A Helping Paw
  • Our Difference See why pups and their parents love and trust Camp Bow Wow for their day care and boarding needs. Get The Woof

All-Inclusive Pricing

Get more play in your stay at Camp! We offer premier care with no hidden fees. Whether your dog is here for the day or overnight, they'll play all day with furry friends and get lots of TLC from our Camp Counselors. With Camp Bow Wow, you get the best care at the best value:

What's Included:
  • Day Camp included in overnight stays
  • All-day play in indoor and outdoor play yards
  • Individual cozy cabin and nightly Campfire TreatTM for Overnight Campers
  • No charge for medication administration and other special requests
  • Lots of individual attention and TLC from Camp Counselors

Ready to
Romp. Wag. Play?